10 Things to do when Facebook Marketplace not Working (2023)

Ever since Facebook – now Meta has launched its own marketplace, its user base has been multiplied. And why shouldn’t it? The platform is no more just a social networking site, it provides business to millions of people through its marketplace. However, sometimes users complain that their Facebook marketplace not working, which is not a big problem. There could be several issues messing up with your Facebook marketplace.

10 Things to do when Facebook Marketplace not Working (1)

From minor to major, we have compiled all the issues preventing the marketplace from working properly and their possible solutions. From your end, you need to ensure that you follow all the steps as they are and test them after implementation to check if your issue has been resolved. Also, don’t forget to go through why this problem happens. So, let’s begin the guide!

Why is Facebook Marketplace not working?

For many reasons, the Facebook marketplace stops functioning properly on your device. After doing thorough research on the topic and visiting multiple sites, we have come up with some most common issues preventing the Facebook marketplace from working properly on your device.

  1. Browser Cache: For those who don’t know, the cache is the stored files that help make future requests for that data load faster for those who don’t know. Sometimes, the cache causes misconfiguration problems with the Facebook marketplace and inhibits it to function properly. Therefore, whenever you encounter issues while opening the Facebook marketplace, first try to resolve it by clearing your browser cache.
  2. Incorrect login: Sometimes, the Facebook marketplace does not run due to the users being unable to log in to their Facebook account linked to the Facebook marketplace. Therefore, it is advised to refresh the login page and check again to see if it’s working fine.
  3. Browser Extensions: Users who have downloaded weird or suspicious extensions in their browsers often face problems launching the marketplace on their device. To resolve this issue, you should disable all the extensions and enable them one by one to see which one is causing the problem.
  4. Browser problems: Misconfigured browser setting also causes issues with the Facebook marketplace. Therefore, it is recommended that you check your browser settings and adjust their configurations to detect the underlying issues.
  5. Unconfigured Facebook Marketplace Setting: In order to run the Facebook marketplace normally, its settings have to be properly configured.

In the following, we have listed possible solutions as well as discussed how to set marketplace configurations to launch it smoothly.

Things to do before implementation

Before you begin checking for the internal issues, try to resolve your problem by restarting your device first. It helps refresh the background applications and resolves most of the issues. If that doesn’t help, uninstall the Facebook app from your gadget and then download it again.

(Video) Fix You Can't Buy or Sell Items on Marketplace Facebook Problem Solved 2023

Sometimes the marketplace causes problems to launch when you use an unsupported device. To check if your device is compatible with running the Facebook marketplace, you can install the app in another latest gadget. Furthermore, you will also require a fast internet connection to smoothly run the marketplace on your device. You can either use an ethernet cable for fast internet or sit closer to the router.

Solutions – How to access Facebook Marketplace

Clear the Cache and All the Temporary Data

When you are trying to launch the Facebook marketplace but are unable to do so, know that it’s your browser cache that is messing up with it and preventing it from launching. However, you can resolve this issue by clearing up all the previous data from your browser history. Below we have discussed how to do it step by step.

  • Open Google Chrome on your PC, Laptop, iPad or whatever device you use to access Facebook.
  • Click the vertical three dots at the top right corner of your screen.
  • From the list, select ‘More Tools’ and then ‘Clear Browsing Data.
  • Here you will get the option to select a time range from when you want to delete data. it‘s preferable to select ‘ All Time’ if you do have not something important to keep.
  • Tick the boxes beside ‘Cookies and Other Site Data’ and ‘Cached Images and Files’.
  • Finally, click ‘Clear Data’ and then restart your device.

Once your device is restarted, try to launch the marketplace again to see if the issue has been resolved.

Note: if you use a browser other than chrome, you can check their support website for detailed instructions to clear the cache.

Log in to Facebook again

Often times some Facebook-related problems happen when you keep logged in to your account for a long time. To check if the ‘Facebook marketplace not working’ issue is due to this problem, log out of your Facebook account and then wait for a few minutes and log in back. Once you are in your account, relaunch the marketplace to check if it’s working fine.

Reinstall your Browser

As we have already mentioned before, your browser likely causes issues when it is not properly configured. However, reinstalling it can help for sure. Follow the steps below to reinstall your browser.

(Video) 4 Reasons Why Facebook Marketplace Isn't Working

  • Turn on your PC or laptop and search ‘Run’ in the search bar at the bottom of your screen.
  • When a box pops up, type ‘Control Panel’ there and wait for it to open.
  • Now look for the ‘Add or Remove Program’ option and select ‘Google Chrome’ from the given options of installed apps.
  • Select Chrome, make a right click then choose ‘uninstall’.
  • Once it’s done, install it back by clicking here and comply with the on-screen instructions.

After reinstalling Chrome, log in to Facebook again and open the Facebook marketplace. Most probably, you won’t encounter that problem again.

Get help from Facebook Help Center

Before you go for this solution, make sure your Facebook app is updated. If not, then first update it because sometimes the Facebook marketplace causes problems when your app is not updated to its latest version. However, if you still see the same issue, continue with the following solution after updating.

Head to the Facebook Help Center, describe your problem, and their team will look into the matter to resolve it for you.

Disable Browser Extensions

As discussed previously, certain browser extensions cause problems with your Facebook marketplace and inhibit it from working properly. Therefore, disabling them might resolve your issue. Here’s how you can disable your browser extensions.

  • Open Google Chrome on your device.
  • Select the three vertically aligned dots on the top right corner of your screen.
  • Select ‘More Tools’ and then ‘Extensions’ from the drop-down list.
  • Now, disable all the extensions one by one.
  • Refresh your browser, log in to Facebook and check the marketplace to see if the problem is still there.

Submit appeal to the Facebook Marketplace

You have to comply with the Facebook marketplace rules to get access to the market. However, if you violate them, the admin can remove you from the marketplace, which might be why you are unable to run it on your device. If that is the case for sure, you have to submit an appeal form to the marketplace. Just follow the steps below and you will get the access back.

  • Log into your Facebook account and open the marketplace. You will find it at the bottom of your screen on your phone.
  • Select ‘Request Review’ and fill out the ‘Request Form’.
  • Wait until you get a notification from Facebook in your ‘Support Inbox’.
  • Once your request gets accepted, you can access the marketplace.

Note: you might have to wait for a while to get the notification from Facebook so it is recommended that you frequently visit ‘Support Inbox’ to get the message asap.

(Video) how to access Marketplace on Facebook | how to get Marketplace option on Facebook | F HOQUE |

Update your Account Settings

Sometimes, you cannot open the Facebook marketplace on your device despite having an old Facebook account. So how to access Facebook marketplace then? Firstly, update your account settings. Make sure you have kept the language ‘American English’, and your selected location is included in the list of countries accepted on the marketplace. The reconfiguration will certainly help you resolve this issue. Also, you can send an appeal to the marketplace to get the problem checked.

Open Facebook Marketplace from Menu

If you cannot find the Marketplace icon on Facebook, then try to access it from the Facebook app. Here is how to locate it:

  • Open the Facebook app
  • Tap the three horizontally aligned lines on the bottom right corner of your screen.
  • Under ‘All Shortcuts’ you will find the ‘Marketplace’ option.
  • Click and configure it accordingly.

Check if it was helpful to access the marketplace. If not, then move on to the next solution.

Install another Browser

Since browser can be an underlying cause inhibiting marketplace from working properly, you can try switching to a different browser. Download any browser (Firefox, Chrome, Internet Explorer etc.) according to your preference and then open the marketplace through it. If you can access the marketplace from a different browser, it means it’s working.

Join Other Buy & Sell Groups on Facebook

Since active Facebook accounts are likely to face such issues, you can resolve them by joining other buy and sell groups on Facebook linked to the Facebook Marketplace. Being active in that group and posting often to interact with the group members can help you access the marketplace.


Losing access to Facebook Marketplace could be frustrating if it was your go-to shopping platform. But now, when something like that happens, you know what to do, right? You can either take help from this YouTube guide or call Facebook customer support at (+1 877-398-6240) in case none of our stated solutions works.

(Video) This Is How I Unblocked My Suspended Facebook Marketplace Account: Everything You Need To Know


Is Facebook marketplace down

Ever wondered why your Facebook not working? Facebook marketplace doesn’t go down unless there is a big technical glitch around the globe. Otherwise, it works completely fine. Moreover, whenever such technical issues occur, Facebook reaches out to their vast user base via an official statement to apologize and state the date and timings till when the issues will be resolved.

Facebook Marketplace not working on iPhone 2021

Log out from Facebook and wait for a while and log in back. Chances are, your issue will be resolved. However, if it’s still there, uninstall the app and install it back.

Facebook Marketplace not working Android

Firstly, check that you have an updated version of the Facebook app. After that, log in to your Facebook account and find the marketplace icon, if it’s not there at the button of your screen or doesn’t appear upon searing as well, then it means the marketplace is not available in your region. You can try other methods to access the marketplace, like opening Facebook using a VPN or something.

Facebook Marketplace search not working

Most of the time we encounter such issues when our browser is stuffed with previous search history and other unnecessary stored files. Refer to the above-stated solutions to clear data and then try opening the marketplace again. Hopefully, you will find your issue resolved.

Why does Marketplace crash on iPad?

The primary reason could be you have not updated your device’s software. We are not talking about updating the Facebook app here. You need to check for your device’s software updates. All you need to do is just go to General > Software Update and the pending updates will appear there.

(Video) Facebook marketplace only 1 view - solution & fix

How to access Facebook marketplace

Despite trying the above-listed methods, if someone is still unable to access the Facebook Marketplace, then he/she must be under 18. Facebook marketplace restricts access to users who are 18 or less due to its policies.

Can Businesses sell stuff on the Marketplace?

Of course! As long as you comply with the marketplace’s rules, you can sell stuff through it. However, it will throw you out if you go against the stated guidelines.

Related Article

  • How to suggest friends on Facebook


What to do if Marketplace is not working? ›

Go to facebook.com/marketplace. Tap Request review. We'll review your appeal and respond to you as soon as possible. Check for updates in your Support inbox or the email associated with your Facebook account.

Why does Facebook Marketplace not work for me? ›

Double-check the following criteria to make sure that you're able to access Marketplace in the first place. Your account isn't brand new. Facebook only allows seasoned accounts to access Marketplace to prevent scammers and malicious users. You're over 18. Facebook doesn't allow anyone under 18 to access Marketplace.

How can I improve my Marketplace on Facebook? ›

To boost your Marketplace listing:
  1. From your Android phone, tap. ...
  2. Tap Marketplace, then tap .
  3. In the Selling section, tap Your listings.
  4. Tap the listing you want to boost, then tap Boost Listing. ...
  5. If your listing is an item with delivery, select an audience. ...
  6. (Optional) Edit your audience or create a new one.

Why do I keep getting kicked off Facebook Marketplace? ›

Why does Facebook ban you from the marketplace? Most of the time, it's a mistake by the bots. Sometimes, if you post too many items that get flagged, you will also get banned for Commerce Policy / Community Standards violations.

How do I clear my cache on Facebook Marketplace? ›

Step 1: Find the Facebook app icon on the home screen or the app drawer menu. Step 2: Long-press on Facebook and tap on the 'i' button. Step 3: Open Storage from the app info menu. Step 4: Select the clear cache button.

How long does Facebook Marketplace block last? ›

Your account may be temporarily blocked if you violate Facebook's Community Standards or Terms of Service. This suspension usually lasts for a maximum of 30 days, during which you will not be able to access your account. After the ban, you may be able to regain access to your account.

How do I clear my cache and cookies on Facebook? ›

Scroll down and tap Settings & privacy. Tap Settings. Scroll down to the Permissions section and tap Browser. Tap Clear under Browsing Data to clear your app's cache.

How do I fix Facebook Marketplace on my iPhone? ›

Here's how you can solve this problem and fix Facebook Marketplace not working on iPhone or iPad.
  1. Check if you're eligible to use Facebook Marketplace. ...
  2. Update the Facebook app. ...
  3. Uninstall and re-install Facebook. ...
  4. Disable VPNs and proxies. ...
  5. Restart your iPhone. ...
  6. Sign out and sign in again. ...
  7. Try accessing Facebook via a browser.
Dec 22, 2022

How do I contact Facebook support? ›

First, log into your Facebook profile. Click on your profile picture in the top right corner. This should drop down a menu. Click “Help & Support.”

What day is best to sell on Facebook Marketplace? ›

There is no perfect time to post on Facebook. But according to studies the best time is 1pm-3pm on Thursday, Friday and Saturday. That's because in the end of the week more people spend time on Social Media and they are more willing to buy stuff.

How do I find better on the Marketplace? ›

My Tips for Finding Items on Facebook Marketplace
  1. Browse Often. There is really no specific time that offers the best items. ...
  2. Save Items. ...
  3. Search for a variety of terms. ...
  4. Expand and Edit Your Radius. ...
  5. Be Smart with Messaging. ...
  6. Offer Same Day Pickup. ...
  7. Know Something Better Will Always Come Along.
Dec 9, 2020

What else is like Facebook Marketplace? ›

What is the best site to sell stuff locally?
  • Facebook Marketplace.
  • Craigslist.
  • Nextdoor.
  • VarageSale.
  • OfferUp (formerly Letgo)
  • Poshmark.
  • Vinted.
  • Decluttr.
Nov 8, 2022

How do I know if someone reported me on Facebook Marketplace? ›

How do I know if someone reported me on Facebook Marketplace? Facebook will notify you if someone has reported your post, then update you when it's reached a resolution. You can view those reports in your support inbox. Facebook usually doesn't notify someone if their account has been reported.

Does blocking on Facebook block on Marketplace? ›

Keep in mind that when you block a profile that's messaging you on Marketplace, you are blocking that profile on Facebook. When you block a profile on Facebook: You can't see each other's listings on Marketplace.

What does clearing cache do? ›

When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.

What happens if I clear data on Facebook? ›

Many users worry that clearing data for Instagram and Facebook apps will delete their accounts. However, that's not true. You will only be logged out from your accounts on these apps by clearing data. That's because the data from such social media apps is stored in the cloud and not on your phone.

What will happen if I clear my cache on Facebook? ›

What happens when you clear the app cache? Clearing the cache resets the app so that it will remove your login information and other temporary files. You will need to sign in to your Facebook account again.

How will I know if I'm in Facebook jail? ›

Being in Facebook Jail means that the user is restricted from certain actions on Facebook such as posting new status updates, comments, messages, etc. So the easiest way to tell if someone is in Facebook Jail, is if all of a sudden that person stops being active on Facebook (especially if they used to be very active).

What does Facebook jail look like? ›

You have landed in Facebook jail when: You cannot post on your timeline or any pages and groups. You cannot like or leave comments on anyone else's posts or pictures. You are blocked from accessing your account.

How long is Facebook jail? ›

The maximum time for blocking by Facebook is 30 days. Once you go over this period of time, you get out of Facebook jail and get access to your account.

How do I clean my Facebook data? ›

Classic mobile browser experience

Tap in the top right of Facebook, then tap your name. Tap below your profile picture, then tap Activity Log. Tap Filter at the top, then scroll down and tap Search History. In the top left, tap Clear Searches.

How to reset cache? ›

  1. On your Android phone or tablet, open the Chrome app .
  2. At the top right, tap More .
  3. Tap History Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to “Cookies and site data” and “Cached images and files,” check the boxes.
  6. Tap Clear data.

Does clearing cache delete Facebook messages? ›

Clearing the Facebook Messenger cache doesn't affect your personal data. The option only deletes the Messenger local files from your phone. Once you reinstall or open the app, Messenger loads everything from the company servers. Your messages, photos, and shared videos remain intact.

How do I change my Marketplace settings? ›

To change your privacy settings on Facebook Marketplace:
  1. Click the downward arrow in the top right-hand corner of Facebook.
  2. Click “Settings & Privacy.”
  3. Click “Settings.”
  4. Click “Privacy.”
  5. Change the settings as you desire.

Why won t my Marketplace messages load? ›

If you're still unable to see your Marketplace messages, you might have to reinstall the Facebook application. You can do this on either your iOS or Android device. You can do this by heading to the Apple Store or Google Play Store.

How do I contact Facebook marketplace? ›

If you think you haven't gone against our policies, please contact our team so we can take another look:
  1. Go to facebook.com/marketplace.
  2. Tap Request review.
  3. We'll review your appeal and respond to you as soon as possible. Check for updates in your Support inbox or the email associated with your Facebook account.

What is Meta customer service number? ›

1 (855) 879-3967 (U.S.) 1 (781) 575-4340 (non-U.S.)

Can I send email to Facebook email? ›

How do I send an email to my Facebook account? You'll need the users' @facebook.com email address, which you can ask them for. With it you can send an email directly to Facebook – though they might not see a notification.

How do I contact Facebook Marketplace? ›

If you think you haven't gone against our policies, please contact our team so we can take another look:
  1. Go to facebook.com/marketplace.
  2. Tap Request review.
  3. We'll review your appeal and respond to you as soon as possible. Check for updates in your Support inbox or the email associated with your Facebook account.

What is the deal with Facebook Marketplace? ›

Facebook Marketplace is an e-commerce site on which Facebook users can buy, sell, and trade goods. If you've ever used Craigslist or eBay, you'll feel right at home on Marketplace. Users post items for sale along with photos and relevant descriptions.

How do I chat with Facebook customer support? ›

To expand the Facebook chat sidebar, click Chat in the bottom-right corner of your screen. The Facebook chat sidebar isn't loading. To expand the Facebook chat sidebar, click Chat in the bottom-right corner of your screen.

How do I chat with Facebook help support? ›

To access the Facebook Live Chat feature, go to the official help page or click on the link below the chat button. Conversations will appear in your Messenger tab. At this time, Live Chat is only available for Facebook for Business users.

Does Facebook support respond to emails? ›

Additionally, there are a few email addresses you can use to contact Facebook support. The majority of the time, you'll receive an immediate reply from an autoresponder, but you may also receive a real response from a Facebook consultant as a follow up.

What is better than Facebook Marketplace? ›


It's also a good alternative to Facebook Marketplace since you can buy or sell almost anything and the site has millions of active users. Like FB Marketplace, you don't pay fees to use Craigslist. All you have to do is list your item, price it, and negotiate with buyers.

How do you know if a buyer is scamming you? ›

6 Signs Your Cash Buyer is a Scammer | 2-10 Blog
  • The buyer seems to be taking a blind leap. ...
  • The buyer seems overly eager to share financial details. ...
  • The buyer makes an error. ...
  • The buyer is unprofessional. ...
  • Things don't add up. ...
  • The buyer has few, if any, references.

Should you give your phone number on Facebook Marketplace? ›

Guard your personal information.

You don't need to give someone your phone number to make a sale on an online marketplace. Be sure you know who you are speaking with before you share it. Never give out your phone number in public social media posts.


1. How To Fix Facebook Marketplace Not Showing Problem 2022 | Enable Facebook Marketplace
(Solution History)
2. How To Fix Facebook Marketplace Isn't Available To You
(Trevor Nace)
3. Fix Facebook Marketplace Not Showing / Missing 2021
(How To Guide)
4. Fix You Can't Buy Or Sell Items On Marketplace Facebook
(Trevor Nace)
5. Facebook Marketplace Limit Problem Solved | Fix Facebook Marketplace Problem Easily
(Tech Solution 2023)
6. SECRET WAY Of Unlocking The Shipping Option For A New Facebook Marketplace Drop Shipping Account
(Cameron Lawrence)
Top Articles
Latest Posts
Article information

Author: Fr. Dewey Fisher

Last Updated: 04/04/2023

Views: 5885

Rating: 4.1 / 5 (42 voted)

Reviews: 89% of readers found this page helpful

Author information

Name: Fr. Dewey Fisher

Birthday: 1993-03-26

Address: 917 Hyun Views, Rogahnmouth, KY 91013-8827

Phone: +5938540192553

Job: Administration Developer

Hobby: Embroidery, Horseback riding, Juggling, Urban exploration, Skiing, Cycling, Handball

Introduction: My name is Fr. Dewey Fisher, I am a powerful, open, faithful, combative, spotless, faithful, fair person who loves writing and wants to share my knowledge and understanding with you.